Return Policy & Instructions
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to DIGITAL FUTURE TECHNOLOGIES within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or Live Chat.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Return an Item in Person
You may return an item to our Returns Department at our shop, located at Norwich Union, 1st Floor Suite 5, Mama Ngina Street Nairobi, Kenya
Attn: Return Department
DIGITAL FUTURE TECHNOLOGIES
Norwich Union 1st Floor Suite 5
Mama Ngina Street Nairobi, Kenya
Please read conditions below. If all conditions are not met, DIGITAL FUTURE TECHNOLOGIES reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. DIGITAL FUTURE TECHNOLOGIES can only refund the original purchase price. Shipping and handling fees are nonrefundableUnderwater equipment that has been submerged
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Please note: Any electronics containing user profile data must be either factory reset or password unlocked before sending back to DIGITAL FUTURE TECHNOLOGIES for return.